Terms and Conditions

General Terms and Conditions

 

I. Basic Provisions

  1. These General Terms and Conditions (hereinafter referred to as the “Terms”) are issued pursuant to § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

SkyTech Corporation, s.r.o.
Company ID: 248 13 541
VAT ID: CZ 248 13 541
Registered address: U libeňského pivovaru 2015/10, Libeň (Prague 8), 180 00 Prague
Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 176659
Contact details:
Email: info@palsar7.com
Phone: +420 722 259 424
Website: www.palsar7.com
(hereinafter referred to as the “Seller”)

  1. These Terms govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside of their business activity as a consumer, or within their business activity (hereinafter the “Buyer”), via the web interface located on the website at palsar7.com (hereinafter the “Online Store”).
  2. The provisions of these Terms form an integral part of the purchase contract. Deviating arrangements in the purchase contract take precedence over these Terms.
  3. These Terms and the purchase contract are concluded in the English language.

 

II. Information on Goods and Prices

  1. Information on goods, including the prices of individual products and their main features, is listed with each product in the Online Store catalog. Product prices include VAT, all related fees, and costs of return (if the goods cannot be returned by standard postal means). Prices remain valid as long as they are displayed in the Online Store. This does not preclude individual contractual arrangements.
  2. All goods presentations in the Online Store catalog are for informational purposes, and the Seller is not obliged to conclude a purchase contract based on them.
  3. Information on packaging and delivery costs is also provided in the Online Store.
  4. Any discounts on the purchase price cannot be combined unless otherwise agreed between the Buyer and the Seller.

 

III. Ordering and Contract Conclusion

  1. Costs incurred by the Buyer in using remote communication means (internet, telephone) are borne by the Buyer, at standard rates.
  2. The Buyer can place an order:
    • via their customer account (if registered), or
    • by completing the order form without registration.
  3. The Buyer selects goods, quantity, payment, and delivery method during the ordering process.
  4. Before submitting the order, the Buyer can review and edit the entered information. The order is submitted by clicking the “Pay now” button. All entered data is considered correct. The order is valid only if all mandatory fields are completed and the Buyer confirms they have read the Terms.
  5. Upon receiving the order, the Seller sends an automatic email confirmation. This is not considered contract conclusion. The purchase contract is concluded only upon the Seller’s acceptance of the order, confirmed via email.
  6. If the Seller cannot fulfill the order as submitted, they will send an amended offer via email. This amended offer is considered a new proposal. The purchase contract is concluded upon the Buyer’s acceptance via email.
  7. All orders accepted by the Seller are binding. The Buyer may cancel an order before it is confirmed by the Seller, via phone or email.

 

IV. Customer Account

  1. Registration allows the Buyer to access a customer account to place orders. Orders can also be placed without registration.
  2. During registration and ordering, the Buyer must provide accurate and truthful information. The Buyer must keep their information updated.
  3. Access is secured via a username and password. The Buyer must maintain confidentiality. The Seller is not liable for misuse.
  4. The Buyer must not allow third parties to use their account.
  5. The Seller may cancel the account, especially if unused for a long period or if Terms are violated.
  6. The account may not be available continuously due to maintenance.

 

V. Payment Terms and Delivery

  1. Payment methods:
    • Bank transfer
    • PayPal
    • Payment by card
    • ApplePay
    • GooglePay
  2. The Buyer must pay agreed delivery and packaging costs along with the purchase price.
  3. For bank transfers, payment is due within 14 days of contract conclusion.
  4. For payment gateways, follow the provider’s instructions.
  5. The Buyer’s obligation is fulfilled when the amount is credited to the Seller’s account.
  6. The Seller does not require advance payments unless agreed. Prepayment is not a deposit.
  7. According to Czech law, the Seller must issue a receipt and record revenue online (or within 48 hours if technical failure occurs).
  8. Delivery methods:
    • To the address specified by the Buyer
    • Personal pickup at U Libeňského pivovaru 10, Prague 8
  9. Delivery method is chosen during the order process.
  10. Delivery costs are listed in the order and confirmation. Special delivery requests are at the Buyer’s risk and cost.
  11. The Buyer must accept delivery. If redelivery is needed due to Buyer’s fault, the Buyer pays related costs.
  12. Upon delivery, the Buyer must inspect the packaging and report damage. If tampering is suspected, they may refuse the shipment.
  13. The Seller issues a tax invoice included with the goods.
  14. Ownership transfers upon full payment and receipt. Risk of damage passes upon receipt or failure to accept as per contract.

 

VI. Withdrawal from Contract

  1. Consumers may withdraw from the contract within 14 days:
    • from the date of receipt
    • from receipt of the last item in a multiple-item contract
    • from receipt of the first delivery in a recurring delivery contract
  2. The right to withdraw does not apply to:
    • Services completed with prior explicit consent
    • Goods/services tied to market fluctuations
    • Alcohol delivered after 30 days with price fluctuations
    • Customized goods
    • Perishables or irreversibly mixed goods
    • Goods unsealed and non-returnable for hygiene reasons
    • Audio/video/software unsealed by the Buyer
    • Newspapers and magazines
    • Digital content not supplied on a physical medium and delivered with prior consent
    • Other cases as per § 1837 of the Civil Code
  3. The Buyer must send the withdrawal notice within the withdrawal period.
  4. Notice must be sent to the Seller’s address or email. Seller will confirm receipt.
  5. The Buyer must return the goods within 14 days. The Buyer pays return shipping, even if it cannot be returned by regular mail.
  6. Upon withdrawal, the Seller returns the received payment (including delivery) within 14 days, using the same method unless otherwise agreed.
  7. If the Buyer chose a more expensive delivery method, the Seller reimburses only the cheapest option.
  8. The Seller may withhold refund until goods are returned or proof of return is provided.
  9. Goods must be returned undamaged, unused, and clean, ideally in original packaging. The Seller may offset compensation for damage.
  10. The Seller may also withdraw due to stock depletion, unavailability, or production termination, and will notify the Buyer and return the full amount paid within 14 days.

 

VII. Defective Performance

  1. The Seller guarantees that goods are defect-free upon receipt, in particular:
    • Have agreed or expected features
    • Are suitable for stated or typical use
    • Match the sample or agreed quality
    • Are in correct quantity/weight
    • Comply with legal requirements
  2. If a defect appears within 6 months, it is presumed to have existed at delivery. Warranty is 24 months (12 months for used/open goods). Does not apply to discounted goods due to known defects, wear, or specific goods.
  3. The Buyer can claim:
    • Replacement
    • Repair
    • Discount
    • Withdrawal
  4. The Buyer may withdraw if:
    • The defect is significant
    • Repeated repairs fail
    • There are multiple defects
  5. Claims can be submitted at any business location, headquarters, or place of business. The Seller must issue a written confirmation.
  6. The Seller must resolve complaints immediately, or within 3 business days in complex cases. Total resolution must occur within 30 days unless agreed otherwise. Delay entitles Buyer to withdraw.
  7. The Buyer bears return/reclamation costs, except for personal returns at the Prague address (by agreement).
  8. The Seller will inform the Buyer in writing of the outcome.
  9. No rights arise for defects the Buyer knew of or caused.
  10. The Buyer may choose how to proceed with the claim (based on prior agreement).
  11. Rights follow §§ 1914–1925, 2099–2117, 2161–2174 of the Civil Code and Act No. 634/1992 Coll. on consumer protection.
  12. Further rights are governed by the Seller's complaints procedure.

 

VIII. Communication

  1. Both parties may communicate via email.
  2. Buyer communicates via Seller’s listed email; Seller uses the email from the Buyer’s account or order.

 

IX. Alternative Dispute Resolution

  1. The Czech Trade Inspection Authority (www.coi.cz) handles consumer disputes. Online disputes may be resolved at http://ec.europa.eu/consumers/odr.
  2. European Consumer Centre Czech Republic (www.evropskyspotrebitel.cz) is the contact point for Regulation (EU) No 524/2013.
  3. The Seller operates under a trade license. Trade inspections are carried out by the relevant authority. The Czech Trade Inspection oversees consumer law compliance.

 

X. Final Provisions

  1. All agreements are governed by Czech law. If the contract has an international element, Czech law applies. Consumer rights under general legislation remain unaffected.
  2. The Seller is not bound by any codes of conduct as defined in § 1826(1)(e) of the Civil Code.
  3. All content on the Seller’s website (design, photos, videos, trademarks, etc.) is protected and may not be copied or modified without consent.
  4. The Seller is not liable for third-party interference or misuse of the Online Store. Buyers may not use any harmful or unauthorized methods.
  5. The Buyer assumes the risk of change in circumstances as per § 1765(2) of the Civil Code.
  6. The purchase contract and Terms are archived electronically and physically but are not accessible and subject to data processing rules.
  7. The Seller may modify these Terms. This does not affect rights and obligations established during the previous version’s validity.

Effective Date: July 28, 2025